LAST UPDATED ON SEPTEMBER 25TH, 2025
Privacy Policy
Relevant Links
Introduction
1.1 Scope This Privacy Notice applies to the products, services, and websites offered by SegmentOS (referred to as “SegmentOS”, “we”, “us”, or “our”). We refer to these products, services, and websites collectively as the “services” in this Privacy Notice. Our services enable users to create and conduct online market validation polls to gather insights from specific audiences.
This Privacy Notice is designed to provide transparency into our privacy practices and principles. It explains what personal data we collect from you, how we use it, and your rights regarding your data.
1.2 Who This Policy Applies To We categorize individuals into the following groups:
Creators: Individuals who register for a SegmentOS account to create, launch, and analyze market validation polls.
Respondents: Individuals who receive and respond to a validation poll powered by SegmentOS.
Visitors: Individuals who visit our website to learn about our services but do not register for an account.
Personal Data We Collect
2.1 What is "Personal Data"? Personal Data means any information that relates to an identified or identifiable living individual. This includes information that can be used on its own or with other information to identify, contact, or locate a single person.
2.2 Types of Personal Data We Collect
(a) Contact & Account Information: When you register as a Creator, we collect your name, email address, and password. If you make a payment, we require billing details, including your name, address, and financial information corresponding to your chosen payment method, which is processed by our payment partner (Stripe).
(b) Poll Data (for Creators): We store the data for your validation polls, which includes the questions you create and the responses you receive.
(c) Response Data (from Respondents): When you respond to a poll, we collect your answers. The Creator of the poll is the owner of this data. We process it on their behalf.
(d) Usage Information: We collect information about how you interact with our services. This includes which webpages you visit, what features you use, and when you perform those actions.
(e) Device and Browser Data: We collect information from the device and application you use to access our services, such as your IP address, operating system version, device type, and browser type. We infer your geographic location based on your IP address.
(f) Cookies and Tracking Information: We use first-party and third-party cookies to collect data about visitors to our website, including usage and user statistics. For more details, please see our Cookie Notice (to be created).
(g) Customer Support Information: If you contact our support team, we collect your name, email address, and the content of your message to assist you.
(h) Referral Information: We collect information about the source that referred you to our website (e.g., a link on another site). If you use a referral code, we record that information to apply credits.
How We Use Your Personal Data
3.1 For Creators We use your Personal Data to:
Provide, maintain, and improve our services: This includes running your account, providing customer support, processing payments, and personalizing your experience.
Communicate with you: We send you service-related announcements, billing information, and updates to our policies. These transactional communications are essential to our service.
Send marketing communications: Where you have given consent, we may send you marketing information about our products and services. You can opt-out at any time.
Enforce our terms and prevent fraud: We use account and usage data to monitor for and prevent fraudulent or abusive activity.
3.2 For Respondents When you respond to a poll, SegmentOS is acting as a data processor on behalf of the Creator. The Creator is the data controller. We use your data to:
Provide the service to the Creator: We collect your responses and present them to the Creator in an anonymized, aggregated dashboard.
Ensure Data Quality: We use your IP address and device data to prevent duplicate responses to the same poll, ensuring the integrity of the Creator's data.
Troubleshoot and Improve Services: We use aggregated and de-identified response data to analyze trends and improve our platform's functionality and user experience.
Important Note for Respondents: We never sell your personal data. The Creator of the poll owns the response data you provide. If you have questions about a poll you took or want to exercise your rights regarding your response data, you should contact the Creator directly.
3.3 For Visitors We use your data (primarily from cookies) to understand how you interact with our website, to improve our services, and to serve relevant marketing information about SegmentOS.
How We Share Your Information
We do not sell your personal data. We only share information with third parties in the following limited circumstances:
With Service Providers: We work with trusted partners to help us provide our services, such as payment processing (Stripe) and cloud hosting. These partners are bound by strict confidentiality and data processing terms.
On a Creator's Instructions: If a Creator uses an integration, we will share information to the extent necessary to facilitate that use.
For Legal Reasons: We may disclose your information to meet any applicable law, regulation, or enforceable governmental request, or to protect against harm to the rights, property, or safety of SegmentOS, our users, or the public.
In Case of a Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Retention
As a Creator, you control how long your poll data (questions and responses) is retained in your account. We retain your account information for as long as your account is active. If you delete your account, your data will be permanently removed in accordance with our data retention policy.
Security
We take the security of your data very seriously. We use industry-standard technical and organizational measures to protect your information against unauthorized access, destruction, or alteration. This includes encryption, firewalls, and secure data centers.
Safety of Minors
Our services are not intended for and may not be used by minors. We define "minors" as individuals under the age of 16 (or a higher age as provided in certain countries). We do not knowingly collect Personal Data from minors. If you believe we have collected information from a minor, please contact us immediately.
8. Your Rights
You have rights over your personal data. Depending on your location, these rights may include the right to access, correct, update, or delete your information.
Creators: You can access and manage most of your account information by logging into your account. For other requests, please contact our support team.
Respondents: To exercise your rights over your response data, you must contact the Creator of the poll directly. SegmentOS does not control this data. If you need help finding the Creator, you can contact our support team.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. If we make material changes, we will notify all account holders via email or an in-app notification. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Notice or our privacy practices, please contact us at:
Email: hello@segmentos.io
